
Buying Guides · 6 min read
12 Questions to Ask a Window Company Before You Sign
A clear answer before signature is far easier and less expensive than an assumption discovered during installation.

Two quotations for the same project can differ by thousands and both be honest — because they are rarely quoting the same thing.
Written by Windows in the Lakes · A trading name of Home Glazing Ltd
The short answer: compare quotations line by line against a fixed specification — same profile system, same glass build-up, same hardware and same scope of making-good — before comparing the total price. Otherwise you are comparing two different products that happen to be described with the same word, 'windows'.
It is tempting to line up three quotations and go with the lowest number, but window and door quotations are rarely apples-to-apples. Profile systems, glass specifications, hardware quality and what is actually included — removal, disposal, making good, decoration — all vary, often without being obvious from a headline figure.
This guide sets out a structured way to compare quotations so that the decision you make is about value and fit for your home, not simply about which document has the smallest number on the last page.
Before comparing prices, check whether each quotation is actually pricing the same thing. It is entirely possible for three quotations described as 'aluminium windows' to specify three different profile systems, glass builds and levels of finish.
| Item | Why it matters |
|---|---|
| Full specification of frame, glass and hardware | Ensures you are comparing like with like |
| Scope of works — removal, disposal, making good | Cheap quotations often exclude these and add them later |
| Survey basis — measured or estimated | Estimated quotations can move once surveyed |
| Lead time indication | Affects your programme, not just your budget |
| Guarantee terms | Coverage length and what voids it varies between suppliers |
| Payment schedule | Deposit, staged and balance terms should be clear upfront |
| FENSA/Certass or building regulations route | Confirms compliance is being handled, and by whom |
A significantly lower quotation is not automatically a red flag, but it is worth understanding why the figure is lower before assuming it is simply better value. Common reasons include a lighter-grade profile system, standard rather than upgraded glass, exclusion of disposal or making-good, or a shorter guarantee.
Missing items do not disappear from the project. Scaffolding, specialist lifting, disposal, lintel work, drainage, plaster or render repairs, decoration and Building Control fees may simply arrive through another trade. Add a realistic allowance for every necessary omission before comparing the completed-project totals. A lower quotation remains the better choice when the named specification and scope are genuinely equivalent and the difference reflects efficiency rather than missing work.
Price is one axis of comparison; programme and process are others that matter just as much for a project you will live through. Ask each supplier how long from order to installation, how a survey is conducted, how installation is sequenced, and what handover and aftercare actually involve — see our guides on what happens during a survey and what to expect during installation for what good process looks like.
A quotation tells you the price; the answers to these questions tell you what you are actually buying. Ask each company the same set, and compare the answers alongside the figures.
The quality of the answers matters more than the answers themselves. A company that answers precisely, without hedging, and volunteers the exclusions before you ask is usually the one whose quotation will still be accurate at the end of the job.
Compare two glazing quotations line by line, not by the bottom-line figure. Set them side by side and check that each one describes the same frame system, the same glass build-up, the same sizes and opening configurations, the same colours and hardware, and the same scope of work — removal, disposal, making good, certification and delivery. Where a line is missing from one quotation, price it in before comparing totals. In most cases the price gap between two honest quotations is explained entirely by the lines below.
| Line to compare | What to check on each quotation |
|---|---|
| Frame system / product | The named system and manufacturer, not just the material. Two 'aluminium' quotations can be different systems entirely. |
| Glass specification | Number of panes, coating, gas fill, spacer type, and whether toughened, laminated, acoustic or solar control glass is included where needed. |
| Sizes | Whether sizes are surveyed or estimated, and whether they are structural opening or frame sizes. |
| Configurations | Panel splits, fixed versus opening lights, direction of travel and stacking arrangement on doors. |
| Opening types | Which lights actually open, and how — casement, tilt and turn, sash, top hung — since this changes cost significantly. |
| Colours and finishes | External and internal colour, whether dual colour is included, and the finish type. |
| Ironmongery | Handle range, hinge type, restrictors, locks and finish, specified by name rather than by colour. |
| Thresholds | Weathered, low or flush, and what drainage detail goes with the chosen threshold. |
| Cills and trims | Cill depth and material, internal and external trims, and who supplies them. |
| Removal and disposal | Whether taking out the old frames and removing them from site is included or added later. |
| Access requirements | Scaffolding, towers or access equipment — commonly excluded and commonly expensive. |
| Structural allowances | Lintels, steelwork, propping and any structural alteration, and whether these are included, excluded or provisional. |
| Delivery | Delivery to site, offloading, and any storage needed if the programme moves. |
| Installation | Who installs, whether installation is included in the figure, and how many days on site are allowed. |
| Making good | Internal and external reinstatement, plaster, render, pointing and decoration — and where responsibility stops. |
| Certification / Building Control route | Whether the work is certified through a competent person scheme or notified to Building Control, and who arranges it. |
| Warranties | What is covered — frames, finish, sealed units, hardware, installation — and the term stated in writing for each. |
| Exclusions | The exclusions list itself. A quotation with no exclusions is usually less complete, not more generous. |
| VAT | Whether the figure shown includes VAT, and at what rate, since some qualifying work is not charged at the standard rate. |
| Payment schedule | Deposit, staged payments and balance terms, and what triggers each stage. |
Once every line is present on both quotations, price the gaps. A quotation that excludes disposal, access equipment and making good is not cheaper than one that includes them; it is simply a smaller quotation. Adding a realistic allowance for each missing line usually closes most of the difference, and what remains is a genuine specification or service difference you can then judge on its merits.
From a real Windows in the Lakes project
Near Windermere, Cumbria · Whole-home glazing · windows, doors and rooflight
Two elevations with opposite jobs. The front had to sit politely in an established street of tile-and-render houses; the back had to open a new extension almost entirely to the garden — while both read as one house, in one glazing language.
A single system family in two finishes: Georgian-bar steel-look casements in agate grey to the frontage, and a wide-span door and screen run in anthracite to the garden. Sightlines, bar widths and head heights were set out across the whole house as one drawing set, and the lantern was specified to match the extension frames so the roof glass belongs to the same scheme.
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Book a Design ConsultationVisit the Knowledge CentreKeep reading

Buying Guides · 6 min read
A clear answer before signature is far easier and less expensive than an assumption discovered during installation.

Cost & Budget Guides · 5 min read
A smaller quotation is good value only when it buys the required specification and leaves no important project costs outside the figure.

Installation · 6 min read
A good survey turns design intent and provisional dimensions into a coordinated, manufacturable installation plan.

Cost & Budget Guides · 3 min read
A whole-house window replacement for a typical 3-4 bed home usually falls between £20,000 and £70,000, with partial projects starting from around £8,000.
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